Studio Policies
Late Arrival
Please do your best to arrive on time for class. Life happens and we understand, we will do our best to accommodate. Please text our front desk 949-423-6250 so we can hold your spot.
If you’re late and you don’t give us a heads up, your spot could be given away to someone on standby.
Membership Hold
All memberships and class packages are allowed one 14-day freeze per calendar year at no charge. Additional freezes will also be 14 days and $20 per suspension. The front desk will need a 7-day notice to freeze an account or class package.
Cancellation Policy
We understand that plans change! To avoid cancellation fees, please cancel your reservation at least 12 hours before your scheduled class. Cancellations can be made directly through your account on the Breeze Lagree app or website.
Early Cancellation (12+ Hours Before Class)
Cancel at least 12 hours before your scheduled class to avoid any fees. If you booked using a class package, your class credit will be returned to your account for future use, subject to its original expiration date.
Late Cancellation (Within 12 Hours of Class)
Cancellations made less than 12 hours before class will incur a $10 late cancellation fee. If you booked using a class package, the class credit will also be deducted from your package.
No-Show (Within 2 Hours of Class or Failure to Attend)
Cancellations made within 2 hours of class, or failure to attend a scheduled class, will incur a $15 no-show fee. If you booked using a class package, the class credit will also be deducted from your package.
Additional Information
A valid credit card must be kept on file for all clients. Cancellation and no-show fees are charged separately and cannot be paid using class credits.
Waitlist
We understand it’s not ideal when classes are full, but the waitlist works! Only join a class waitlist if you are ready and available to attend class though as we assume you want to be there. The waitlist will add you 12-hours before the start of class. If you no longer want to attend a class, simply leave the waitlist to avoid potential cancellation fees. If you can no longer attend the class, you must cancel outside of the 12-hour late cancellation window. Taking these actions will help you avoid late cancellation or no-show charges. Please note our cancellation policies do apply to waitlisted classes.
Grip Socks
Grip socks are required during all of our Lagree Method classes and are available for purchase in the reception area of the studio.
Pets
We absolutely LOVE animals, especially the pups, but unfortunately we ask that you do not bring them to the studio.